NIU - The World's #1 Smart Electric Scooter

FAQ 13

• What is the MQi GT Launch campaign?
• How does the MQi GT Launch campaign work?
• In which countries is the MQi GT launch campaign available?
• When can I choose my preferred NIU Dealer?
• I looked on your website and I cannot see a store near me, will I be able to get a scooter?

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FAQ - USA 23

• Will I pay the full price of the scooter when I sign up for the pre-sale campaign?
• Do I get any discount when I sign up for the pre-sale campaign?
• Will my $100 deposit be credited to the final price I have to pay?
• Why does the retail price vary from state to state?
• Where and when will I pay the remaining payment for the scooter?

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FAQ - CANADA 22

• Will I pay the full price of the scooter when I sign up for the pre-sale campaign?
• Do I get any discount when I sign up for the pre-sale campaign?
• Will my $100 deposit be credited to the final price I have to pay?
• Why does the retail price vary from state to state?
• Where and when will I pay the remaining payment for the scooter?

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FAQ - EUROPE 23

• Will I pay the full price of the scooter when I sign up for the pre-sale campaign?
• Do I get any discount when I sign up for the pre-sale campaign?
• Will my £/€100 deposit be credited to the final price I have to pay?
• Why does the retail price for each country or state vary?
• Where and when will I pay the remaining payment for the scooter?

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MQi+ Introduction 14

• User manual
• MQi+ Specifications
• MQi+ Prices
• NIU Smart eScooter MQi+
• 1. Introduction

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MQi Introduction 12

• User manual
• NIU Smart eScooter M1
• 1. Introduction
• 2. Motor
• 3. Suspension

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NQi Introduction 14

• User manual
• NQi Specifications
• NQi Prices
• NIU Smart eScooter NQi
• 1. Introduction

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NQi GT Introduction 14

• User manual
• NQi GT Specifications
• NQi GT Prices
• NIU Smart eScooter NQi GT
• 1. Introduction

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NQi GTS Introduction 4

• User manual
• NQi GTS Specifications
• NQi GTS Prices
• 1. Introduction

UQi Introduction 14

• User manual
• UQi Specifications
• UQi Prices
• NIU Smart eScooter U1
• 1. Introduction

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UQi GT Introduction 1

• User manual

NIU Accessories 0

General 9

• What is the price of the scooter?
• Which models have a dynamic color display?
• Which NIU series should I choose?
• Who is NIU's motor supplier?
• What is the FOC in my scooter?

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FAQ 18

• How do I check for software updates for my scooter?
• Where can I find the SN and VIN numbers?
• My dashboard shows KPH instead of MPH after the update. How do I change it back?
• Why do I need a data package for my scooter, and will it work without it?
• Can I get a new set of keys for my scooter?

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Error Codes 6

• Troubleshoot List
• Function xxx is malfunctioning on my scooter. Can you help me?
• Error Code 30 and 50
• Error Code 67
• Error Code 99

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Battery & Charging 18

• I have problems with my batteries and I don't know if they are still under warranty. Can you help me?
• Do I need a NIU battery for my NIU scooter?
• How long is the warranty on my battery?
• My charger gets really hot when charging, is this normal?
• Who is NIU's battery supplier?

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Alarm 3

• How do I change the alarm sensitivity?
• Will the alarm still work when the battery is disconnected?
• Can I still track my scooter when the battery is disconnected?

Get Started 4

• How can I download the NIU APP?
• How do I register in the APP?
• How can I connect my NIU scooter with the NIU APP?
• Do I have to install and use the NIU APP?

My NIU Account & Settings 11

• The NIU APP sent a binding request to the owner. But I am the owner. What do I need to do?
• Can I register with both my mobile number and email address?
• How do I change my password in the APP?
• How do I unbind a scooter from the NIU APP?
• How do I know if I have the latest version of the APP?

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APP Functionalities 8

• I do not get any notifications on my phone. Can you help me?
• Can I add more than one NIU scooter to the NIU APP?
• My vehicle is showing offline in the APP.
• How do I check for software updates for my scooter?
• How do I change the mileage settings in the APP?

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Our NIU Shops 7

• Where are you located?
• Where is NIU located in the United States?
• Does NIU have an online shop?
• Where can I buy accessories for my NIU scooter?
• I would like to make a testdrive. How can I make an appointment?

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Second-hand 5

• How much can I sell my used NIU scooter for?
• Is there anything I should do before selling my scooter?
• What should I pay attention to when I buy a second-hand NIU scooter?
• Can I sell my used NIU scooter back to NIU?
• Can I sell my old NIU to you when I buy a new one?

Prices & Requirements [Per Country] 12

• What is the price of the scooter?
• Do you have any finance options?
• BELGIUM - Driver's license, Insurance & Subsidies information
• CANADA - Driver's license information
• FRANCE - Driver's license, Insurance & Subsidies information

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Distribution 1

• I want to become a NIU distributor in my country. Who should I contact?

Dealership 1

• I would like to become a NIU dealer. Who should I contact?

NIU Fleet & Sharing 2

• I'd like to know more about NIU Sharing
• I want to use NIU scooters for my project

About Us 5

• When was NIU founded?
• What is the mission of NIU?
• What is the vision of NIU?
• Is NIU a private company?
• Find us on Social Media!

Work With Us 2

• How can I become a NIU Influencer?
• Working at NIU

General 12

• What is NIU Rental?
• Where can I download the NIU Rental app?
• How long does it take to activate my account?
• Am I responsible for charging the scooter?
• How do I charge the scooter?

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Requirements & Conditions 6

• Do I need a driver license?
• Who is able to drive a NIU Rental scooter?
• If I rent a scooter, am I the only one able to drive it?
• Can I ride with a passenger?
• Can I cross country borders with a NIU Rental scooter?

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First rental 8

• How can I find a scooter?
• If I find a NIU Rental scooter, how can I make sure it is really available?
• How can I book a NIU Rental scooter?
• What should I bring for pickup?
• What do I need to do before riding?

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Unforeseen circumstances 4

• What should I do if my scooter is defective?
• What should I do if the scooter is damaged?
• What happens if I commit a violation and receive a fine?
• What should I do if I am involved in an accident?

Payment and promotions 8

• Do I have to pay a registration fee?
• How much does a NIU Rental cost?
• How and when should I pay for my rental?
• Do I have to pay a deposit?
• When will I receive an invoice?

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Other questions 3

• Where are the Terms and Conditions?
• What is NIU Rental privacy policy?
• Can I delete my NIU Rental account?