Battery & Charging
I have problems with my batteries and I don't know if they are still under warranty. Can you help me?
Hey, I'm sorry to read this. Our support team will help you out. Please sent an email to email@example.com or you can go to our support page on our websi...
Wed, 3 Apr, 2019 at 2:32 PM
The NIU batteries have been specially designed for our NIU scooters. Using a different battery could cause damage to your NIU scooter. Every model has it...
Mon, 12 Aug, 2019 at 4:00 PM
Hello, you have a warranty of 2 years on your scooter and battery but you can always buy our NIU care program :)
Wed, 3 Apr, 2019 at 3:01 PM
This is normal as the charger is under a lot of stress while charging. If you feel that there might be a problem with the charger, please visit your local ...
Mon, 12 Aug, 2019 at 1:16 PM
Our batteries are designed together with Panasonic.
Mon, 12 Aug, 2019 at 4:04 PM
All our batteries have a LED-indicator showing the charging progress. If you are charging the batteries inside the scooter, you can see the battery percent...
Wed, 15 Jan, 2020 at 4:48 PM
Hey, make sure your battery is charged and well connected to your NIU. If this is the case and your NIU doesn't work please go to your local dealer.
Wed, 3 Apr, 2019 at 3:24 PM
All our Panasonic lithium-ion battery packs are featured with an aluminium alloy casing and a convenient handle. The weight depends on the model. M se...
Mon, 12 Aug, 2019 at 4:11 PM
Hey, please contact your dealer for more information about your battery.
Mon, 8 Apr, 2019 at 3:34 PM
Yes, you can purchase additional batteries from your dealer. You can inform with them for prices and availability.
Mon, 12 Aug, 2019 at 11:35 AM