Battery & Charging

I have problems with my batteries and I don't know if they are still under warranty. Can you help me?
Hey, I'm sorry to read this. Our support team will help you out. Please sent an email to support@niu.com or you can go to our support page on our websi...
Wed, 3 Apr, 2019 at 2:32 PM
Do I need a NIU battery for my NIU scooter?
The NIU batteries have been specially designed for our NIU scooters. Using a different battery could cause damage to your NIU scooter.  Every model has it...
Mon, 12 Aug, 2019 at 4:00 PM
How long is the warranty on my battery?
Hello, you have a warranty of 2 years on your scooter and battery but you can always buy our NIU care program :)
Wed, 3 Apr, 2019 at 3:01 PM
My charger gets really hot when charging, is this normal?
This is normal as the charger is under a lot of stress while charging. If you feel that there might be a problem with the charger, please visit your local ...
Mon, 12 Aug, 2019 at 1:16 PM
Who is NIU's battery supplier?
Our batteries are designed together with Panasonic.
Mon, 12 Aug, 2019 at 4:04 PM
How do I know the status of my battery while charging?
All our batteries have a LED-indicator showing the charging progress. If you are charging the batteries inside the scooter, you can see the battery percent...
Wed, 15 Jan, 2020 at 4:48 PM
My battery doesn't want to connect with my NIU? How can I solve this?
Hey, make sure your battery is charged and well connected to your NIU. If this is the case and your NIU doesn't work please go to your local dealer.
Wed, 3 Apr, 2019 at 3:24 PM
How much does a battery weigh?
All our Panasonic lithium-ion battery packs are featured with an aluminium alloy casing and a convenient handle. The weight depends on the model.  M se...
Mon, 12 Aug, 2019 at 4:11 PM
My battery doesn't want to charge to 100% anymore. How can I solve this?
Hey, please contact your dealer for more information about your battery.
Mon, 8 Apr, 2019 at 3:34 PM
Can I get additional batteries for my scooter?
Yes, you can purchase additional batteries from your dealer. You can inform with them for prices and availability.
Mon, 12 Aug, 2019 at 11:35 AM