NIU - The World's #1 Smart Electric Scooter

Support & Contact 1

• Contact Us

FAQ 15

• What are the specifications of the KQi3?
• Will I receive updates on my order and delivery status?
• Do I need a license for my kick scooter?
• I want to change my personal contact details. What should I do?
• How will I be able to receive the kick scooter?

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MQi+ Sport Introduction 14

• User manual
• MQi+ Sport Specifications
• MQi+ Sport Prices
• NIU Smart eScooter MQi+
• 1. Introduction

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MQi GT Introduction 10

• User manual
• MQi GT Specifications
• MQi GT Prices
• NIU Smart eScooter MQi GT
• 1. Intro

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NQi Sport Introduction 14

• User manual
• NQi Sport Specifications
• NQi Sport Prices
• NIU Smart eScooter NQi
• 1. Introduction

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NQi GT Introduction 14

• User manual
• NQi GT Specifications
• NQi GT Prices
• NIU Smart eScooter NQi GT
• 1. Introduction

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NQi GTS Introduction 4

• User manual
• NQi GTS Specifications
• NQi GTS Prices
• 1. Introduction

UQi Sport Introduction 14

• User manual
• UQi Sport Specifications
• UQi Sport Prices
• NIU Smart eScooter U1
• 1. Introduction

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UQi GT Introduction 3

• User manual
• UQi GT Specifications
• UQi GT Prices

NIU Accessories 0

General 9

• What is the price of the scooter?
• Which models have a dynamic color display?
• Which NIU series should I choose?
• Who is NIU's motor supplier?
• What is the FOC in my scooter?

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KQi Introduction 4

• How many driving modes does the NIU kick scooter have?
• How many configurations and colors does this kick scooter come in?
• What are the accessories included in an unopened box?
• What are the specifications of the front and rear tires on the kick scooter?

NIU KQi APP 5

• How do I install the App on my mobile device?
• How do I bind my kick scooter in the App?
• Can more than one app account be connected to the kick scooter?
• How do I activate the NIU kick scooter?
• I get the error message “scooter firmware upgrade on the mobile app was unsuccessful.” What should I do?

KQi FAQ 9

• How do I ride the Niu kick scooter? What precautions should I take?
• What are the requirements for the rider?
• Can I ride the kick scooter on rainy days?
• How long is the battery life of the kick scooter?
• How many degrees can the handlebar be steered to the left and the right?

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KQi Troubleshooting 17

• How do I contact after-sales service?
• What should I do if the handlebar stem wobbles during a ride?
• What should I do if the tire swings from side to side? Or bounces up and down during a ride?
• What should I do if the wheel motor stalls?
• What should I do if the tail light doesn’t light up?

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FAQ 19

• How do I check for software updates for my scooter?
• Where can I find the SN and VIN numbers?
• My dashboard shows KPH instead of MPH after the update. How do I change it back?
• Why do I need a data package for my scooter, and will it work without it?
• Can I get a new set of keys for my scooter?

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Error Codes 6

• Troubleshoot List
• Function xxx is malfunctioning on my scooter. Can you help me?
• Error Code 30 and 50
• Error Code 67
• Error Code 99

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Battery & Charging 18

• I have problems with my batteries and I don't know if they are still under warranty. Can you help me?
• Do I need a NIU battery for my NIU scooter?
• My charger gets really hot when charging, is this normal?
• Who is NIU's battery supplier?
• How do I know the status of my battery while charging?

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Alarm 3

• How do I change the alarm sensitivity?
• Will the alarm still work when the battery is disconnected?
• Can I still track my scooter when the battery is disconnected?

Get Started 4

• How can I download the NIU APP?
• How do I register in the APP?
• How can I connect my NIU scooter with the NIU APP?
• Do I have to install and use the NIU APP?

My NIU Account & Settings 11

• The NIU APP sent a binding request to the owner. But I am the owner. What do I need to do?
• Can I register with both my mobile number and email address?
• How do I change my password in the APP?
• How do I unbind a scooter from the NIU APP?
• How do I know if I have the latest version of the APP?

See all 11 articles

APP Functionalities 9

• I do not get any notifications on my phone. Can you help me?
• Can I add more than one NIU scooter to the NIU APP?
• My vehicle is showing offline in the APP.
• How do I check for software updates for my scooter?
• How do I change the mileage settings in the APP?

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Our NIU Shops 7

• Where are you located?
• Where is NIU located in the United States?
• Does NIU have an online shop?
• Where can I buy accessories for my NIU scooter?
• I would like to make a testdrive. How can I make an appointment?

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Second-hand 5

• How much can I sell my used NIU scooter for?
• Is there anything I should do before selling my scooter?
• What should I pay attention to when I buy a second-hand NIU scooter?
• Can I sell my used NIU scooter back to NIU?
• Can I sell my old NIU to you when I buy a new one?

Prices & Requirements [Per Country] 12

• What is the price of the scooter?
• Do you have any finance options?
• BELGIUM - Driver's license, Insurance & Subsidies information
• CANADA - Driver's license information
• FRANCE - Driver's license, Insurance & Subsidies information

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Distribution 1

• I want to become a NIU distributor in my country. Who should I contact?

Dealership 1

• I would like to become a NIU dealer. Who should I contact?

NIU Fleet & Sharing 2

• I'd like to know more about NIU Sharing
• I want to use NIU scooters for my project

About Us 5

• When was NIU founded?
• What is the mission of NIU?
• What is the vision of NIU?
• Is NIU a private company?
• Find us on Social Media!

Work With Us 2

• How can I become a NIU Influencer?
• Working at NIU