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Knowledge base
MQi GT Launch Campaign
FAQ
13
What is the MQi GT Launch campaign?
How does the MQi GT Launch campaign work?
In which countries is the MQi GT launch campaign available?
When can I choose my preferred NIU Dealer?
I looked on your website and I cannot see a store near me, will I be able to get a scooter?
See all 13 articles
PRE-SALE NQi GT S SPORT
FAQ - USA
23
Will I pay the full price of the scooter when I sign up for the pre-sale campaign?
Do I get any discount when I sign up for the pre-sale campaign?
Will my $100 deposit be credited to the final price I have to pay?
Why does the retail price vary from state to state?
Where and when will I pay the remaining payment for the scooter?
See all 23 articles
FAQ - CANADA
22
Will I pay the full price of the scooter when I sign up for the pre-sale campaign?
Do I get any discount when I sign up for the pre-sale campaign?
Will my $100 deposit be credited to the final price I have to pay?
Why does the retail price vary from state to state?
Where and when will I pay the remaining payment for the scooter?
See all 22 articles
FAQ - EUROPE
23
Will I pay the full price of the scooter when I sign up for the pre-sale campaign?
Do I get any discount when I sign up for the pre-sale campaign?
Will my £/€100 deposit be credited to the final price I have to pay?
Why does the retail price for each country or state vary?
Where and when will I pay the remaining payment for the scooter?
See all 23 articles
NIU PRODUCT INTRODUCTION
MQi+ Introduction
14
User manual
MQi+ Specifications
MQi+ Prices
NIU Smart eScooter MQi+
1. Introduction
See all 14 articles
MQi Introduction
12
User manual
NIU Smart eScooter M1
1. Introduction
2. Motor
3. Suspension
See all 12 articles
NQi Introduction
14
User manual
NQi Specifications
NQi Prices
NIU Smart eScooter NQi
1. Introduction
See all 14 articles
NQi GT Introduction
14
User manual
NQi GT Specifications
NQi GT Prices
NIU Smart eScooter NQi GT
1. Introduction
See all 14 articles
NQi GTS Introduction
4
User manual
NQi GTS Specifications
NQi GTS Prices
1. Introduction
UQi Introduction
14
User manual
UQi Specifications
UQi Prices
NIU Smart eScooter U1
1. Introduction
See all 14 articles
UQi GT Introduction
1
User manual
NIU Accessories
0
General
9
What is the price of the scooter?
Which models have a dynamic color display?
Which NIU series should I choose?
Who is NIU's motor supplier?
What is the FOC in my scooter?
See all 9 articles
NIU PRODUCTS FAQ & TROUBLESHOOTING
FAQ
18
How do I check for software updates for my scooter?
Where can I find the SN and VIN numbers?
My dashboard shows KPH instead of MPH after the update. How do I change it back?
Why do I need a data package for my scooter, and will it work without it?
Can I get a new set of keys for my scooter?
See all 18 articles
Error Codes
6
Troubleshoot List
Function xxx is malfunctioning on my scooter. Can you help me?
Error Code 30 and 50
Error Code 67
Error Code 99
See all 6 articles
Battery & Charging
18
I have problems with my batteries and I don't know if they are still under warranty. Can you help me?
Do I need a NIU battery for my NIU scooter?
How long is the warranty on my battery?
My charger gets really hot when charging, is this normal?
Who is NIU's battery supplier?
See all 18 articles
Alarm
3
How do I change the alarm sensitivity?
Will the alarm still work when the battery is disconnected?
Can I still track my scooter when the battery is disconnected?
NIU APP
Get Started
4
How can I download the NIU APP?
How do I register in the APP?
How can I connect my NIU scooter with the NIU APP?
Do I have to install and use the NIU APP?
My NIU Account & Settings
11
The NIU APP sent a binding request to the owner. But I am the owner. What do I need to do?
Can I register with both my mobile number and email address?
How do I change my password in the APP?
How do I unbind a scooter from the NIU APP?
How do I know if I have the latest version of the APP?
See all 11 articles
APP Functionalities
8
I do not get any notifications on my phone. Can you help me?
Can I add more than one NIU scooter to the NIU APP?
My vehicle is showing offline in the APP.
How do I check for software updates for my scooter?
How do I change the mileage settings in the APP?
See all 8 articles
BUY & SELL
Our NIU Shops
7
Where are you located?
Where is NIU located in the United States?
Does NIU have an online shop?
Where can I buy accessories for my NIU scooter?
I would like to make a testdrive. How can I make an appointment?
See all 7 articles
Second-hand
5
How much can I sell my used NIU scooter for?
Is there anything I should do before selling my scooter?
What should I pay attention to when I buy a second-hand NIU scooter?
Can I sell my used NIU scooter back to NIU?
Can I sell my old NIU to you when I buy a new one?
Prices & Requirements [Per Country]
12
What is the price of the scooter?
Do you have any finance options?
BELGIUM - Driver's license, Insurance & Subsidies information
CANADA - Driver's license information
FRANCE - Driver's license, Insurance & Subsidies information
See all 12 articles
BUSINESS INQUIRIES
Distribution
1
I want to become a NIU distributor in my country. Who should I contact?
Dealership
1
I would like to become a NIU dealer. Who should I contact?
NIU Fleet & Sharing
2
I'd like to know more about NIU Sharing
I want to use NIU scooters for my project
NIU
About Us
5
When was NIU founded?
What is the mission of NIU?
What is the vision of NIU?
Is NIU a private company?
Find us on Social Media!
Work With Us
2
How can I become a NIU Influencer?
Working at NIU
NIU Rental
General
12
What is NIU Rental?
Where can I download the NIU Rental app?
How long does it take to activate my account?
Am I responsible for charging the scooter?
How do I charge the scooter?
See all 12 articles
Requirements & Conditions
6
Do I need a driver license?
Who is able to drive a NIU Rental scooter?
If I rent a scooter, am I the only one able to drive it?
Can I ride with a passenger?
Can I cross country borders with a NIU Rental scooter?
See all 6 articles
First rental
8
How can I find a scooter?
If I find a NIU Rental scooter, how can I make sure it is really available?
How can I book a NIU Rental scooter?
What should I bring for pickup?
What do I need to do before riding?
See all 8 articles
Unforeseen circumstances
4
What should I do if my scooter is defective?
What should I do if the scooter is damaged?
What happens if I commit a violation and receive a fine?
What should I do if I am involved in an accident?
Payment and promotions
8
Do I have to pay a registration fee?
How much does a NIU Rental cost?
How and when should I pay for my rental?
Do I have to pay a deposit?
When will I receive an invoice?
See all 8 articles
Other questions
3
Where are the Terms and Conditions?
What is NIU Rental privacy policy?
Can I delete my NIU Rental account?