APP Functionalities

I do not get any notifications on my phone. Can you help me?
If you are not receiving push notifications, you can check if all settings are enabled on both your phone and in the APP. Please follow these steps to e...
Wed, 15 Jan, 2020 at 4:51 PM
Can I add more than one NIU scooter to the NIU APP?
You can add several scooters to your account in the APP. Follow the below steps! 1/ Select one of the below options to add another scooter: A- Clic...
Wed, 20 May, 2020 at 3:37 PM
My vehicle is showing offline in the APP.
You have successfully connected your scooter to your account in the APP but you can't get any data from the scooter. When the APP says the scooter is o...
Thu, 22 Jun, 2023 at 3:08 PM
How do I check for software updates for my scooter?
You can easily check this in your NIU APP. The APP will tell you if you have the most recent software version. Follow these steps: 1/ Go to the tab ...
Wed, 20 Nov, 2019 at 2:14 PM
How do I change the mileage settings in the APP?
You can set the mileage in either kilometers or miles in the APP. Follow these steps to change these settings. 1/ Go to 'Me' 2/ Go to settings...
Thu, 28 Nov, 2019 at 10:34 AM
Can I change the name of my scooter in the APP?
When first binding your scooter to the APP, you will be able to name your scooter. Do you want to change the name of it now? Follow these easy steps! ...
Tue, 2 Jun, 2020 at 10:25 AM
Can I disable the GPS in the APP?
You can easily enable and disable the GPS tracking of your scooter. How? Follow these steps: 1/ Go to the tab 'Me' 2/ Select your scooter u...
Thu, 4 Nov, 2021 at 8:58 PM
Can I find dealer information in the app?
Yes, the app has a list of all NIU stores! It will show you the closest dealers based on your GPS location. Find the details in your app: 1/ Go to '...
Tue, 24 Nov, 2020 at 5:22 PM
Why is the mileage in my app different from my dashboard?
Have you noticed a difference between the mileage shown on your scooter dashboard and your app? That is possible!  There are 3 places where you can find mi...
Wed, 27 Jan, 2021 at 11:07 AM
My NIU E-Scooter app is not updating properly in my phone.
Introduction Whenever you encountered an issue with updating the app on your phone Solution Please check your wifi/mobile data connection and verify ...
Tue, 15 Nov, 2022 at 10:21 PM