Do you have questions or do you need help with anything and couldn't find your answer in our knowledge base?


Reach out to us via email


E-moped support: questions@niu.com

Go to the Store Finder.


Kick scooter and E-bike support: Global-Service@niu.com

Kick Scooter and E-bike Support Hotline Number & Operating Hours


Country/LanguageHotline Operating hours
Other Country/English

+1-877-295-8403 

11:00 AM-8:00 PM EST
France/French

+33-(0)805-980-421

11:00 AM-8:00 PM CET
Germany/German

+49-(0)800-588-9224 

11:00 AM-8:00 PM CET
Spain/Spanish+34-800000006 11:00 AM-8:00 PM CET