KQi Troubleshooting

How do I contact after-sales service?
You are based in EUROPE You can apply for repair online: https://one-connect-niu.b2x.com/order You are based in USA You can apply for repair ...
Mon, 8 Nov, 2021 at 2:27 PM
What should I do if the handlebar stem wobbles during a ride?
Please check the following items:  1. Check if the folding latch has been correctly installed. 2. Check if the stem fastening screws are tight. Tighten...
Fri, 29 Oct, 2021 at 12:29 AM
What should I do if the tire swings from side to side? Or bounces up and down during a ride?
Check if the front and rear wheel fastening screws (nuts) are loose. If they are, tighten the screws (nuts). If they are tightened, please contact after-sal...
Fri, 29 Oct, 2021 at 12:34 AM
What should I do if the wheel motor stalls?
Stalling is most likely to be caused by a damaged controller. Please contact the after-sales service for repair.
Fri, 29 Oct, 2021 at 12:35 AM
What should I do if the tail light doesn’t light up?
If the taillight does not light up, the taillight or the controller may be faulty. Please contact the after-sales service for repair.
Fri, 29 Oct, 2021 at 12:36 AM
What is the correct way to use the folding function of the folding stem?
1.     Press the locking latch button upward. While holding the handlebar with one hand, press the safety latch all the way down. Connect the folding hook t...
Fri, 29 Oct, 2021 at 12:37 AM
What should I do if the handlebar tube becomes loose?
When the handlebar tube becomes loose, observe and decide if the handlebar locking cover is loose. Tighten the handlebar locking cover screws if needed. If ...
Fri, 29 Oct, 2021 at 12:40 AM
What should I do if I hear rattles during a ride?
The rattles are generally caused by loose parts, friction, or vibration. You can get off the kick scooter and push it forward to determine where the rattli...
Fri, 29 Oct, 2021 at 12:43 AM
What should I do if the thumb throttle does not bounce back?
If the thumb throttle is not bouncing back, you can check if there is enough space between the throttle and the handle grip. If there is not, you should adj...
Wed, 3 Nov, 2021 at 11:51 PM
What should I do if the brake handle does not bounce back?
You can check if there is anything stuck in the brake handle. Remove any dirt or small parts which are stuck there.  If the brake handle doesn’t bounce ...
Wed, 3 Nov, 2021 at 11:54 PM