KQi Troubleshooting

What should I do if the headlight does not work properly?
If the headlight is dim or uneven or not working at all, please check whether there is dust or water in the light hood. If there is, contact after-sales...
Wed, 3 Nov, 2021 at 11:56 PM
What should I do if the brakes fail?
The NIU kick scooter uses both mechanical and electronic brakes. If you’re experiencing issues with the brakes, please firstly check the mechanical brakes....
Wed, 3 Nov, 2021 at 11:59 PM
What should I do if the battery doesn’t charge?
If the battery doesn’t charge anymore, please check and make sure the charging port is clean. The charging problem can also be caused by the charger its...
Thu, 4 Nov, 2021 at 12:02 AM
What should I do if the dashboard doesn’t light up?
You can check if the power button has moved or if it got stuck. If so, you can try to move it back to its correct position and check if the display can work...
Thu, 4 Nov, 2021 at 12:04 AM
My kick scooter doesn’t ride after pressing the thumb throttle down. What should I do?
If you are using the kick scooter for the first time, please make sure you followed the steps as explained here How do I activate the NIU kick scooter?  ...
Thu, 4 Nov, 2021 at 12:08 AM
What should I do when an error code is showing?
If your kick scooter has troubles, an error code will appear on the dashboard. You can refer to the Troubleshooting chapter in the user manual to determine...
Thu, 4 Nov, 2021 at 12:25 AM
The kick scooter is leaning forward when braking. What can I do?
If your kick scooter is new, the brakes will loosen and become smoother after a short period of time.  You can also adjust the “energy recovery” setting...
Thu, 4 Nov, 2021 at 2:08 PM