FAQ

How do I check for software updates for my scooter?
You can easily check this in your NIU APP. The APP will tell you if you have the most recent software version. Follow these steps: 1/ Go to the tab &#x...
Mon, 4 May, 2020 at 9:29 AM
Where can I find the SN and VIN numbers?
You can find them in the user manual, on the scooter or in the NIU APP after you've bound the scooter. SN = serial number VIN = frame number I...
Wed, 20 Nov, 2019 at 2:57 PM
My dashboard shows KPH instead of MPH after the update. How do I change it back?
You can visit your dealer, they can fix this with the diagnostic device. Or you can send an email to questions@niu.com and mention your SN and VIN number. ...
Wed, 14 Aug, 2019 at 3:51 PM
Why do I need a data package for my scooter, and will it work without it?
The data package lets your app connect with your scooter. The NGT and M+ have an on-board computer that constantly communicates with the cloud. This gives y...
Tue, 13 Aug, 2019 at 1:34 PM
Can I get a new set of keys for my scooter?
Every scooter is delivered with two sets of keys. If you lost both of these keys, you can get in touch with your local NIU Dealer. The only solution is to...
Tue, 2 Jun, 2020 at 10:11 AM
My scooter needs maintenance, what should I do?
You can contact your local dealer and make an appointment for the maintenance check. They will make sure to check all crucial parts of your scooter!
Tue, 13 Aug, 2019 at 1:45 PM
Can I get winter tyres for my NIU scooter?
That's possible yes! You can contact your local dealer for more information.
Tue, 13 Aug, 2019 at 1:48 PM
Is it possible to increase the top speed of my scooter?
Our scooters are all complying with the laws and regulations in your country. Therefore, it is not possible to increase the top speed of the scooter.
Tue, 13 Aug, 2019 at 2:00 PM
Can I change the time on my scooter?
The time on the dashboard of your scooter is automatically set by the GPS connection. When your scooter has the GPS signal, the time will be shown correctl...
Wed, 15 Jan, 2020 at 4:45 PM
Can I charge my phone while driving?
Yes you can! The USB port can be used to charge your phone while driving.
Mon, 12 Aug, 2019 at 11:21 AM