NIU - The World's #1 Smart Electric Scooter

FAQ 19

• How do I check for software updates for my scooter?
• Where can I find the SN and VIN numbers?
• My dashboard shows KPH instead of MPH after the update. How do I change it back?
• Why do I need a data package for my scooter, and will it work without it?
• Can I get a new set of keys for my scooter?

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Error Codes 24

• Function xxx is malfunctioning on my scooter. Can you help me?
• Error Code 30 and 50
• Error Code 67
• Error Code 99
• Error Code 191

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Battery & Charging 20

• My battery doesn't want to connect with my NIU? How can I solve this?
• My charger gets really hot when charging, is this normal?
• Do I need a NIU battery for my NIU scooter?
• How do I know the status of my battery while charging?
• Who is NIU's battery supplier?

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Alarm 3

• How do I change the alarm sensitivity?
• Will the alarm still work when the battery is disconnected?
• Can I still track my scooter when the battery is disconnected?