My NIU Account & Settings

The NIU APP sent a binding request to the owner. But I am the owner. What do I need to do?
You can send an email to, we will help solve this. Please include your SN and VIN number and a copy of the proof of purchase.
Mon, 12 Aug, 2019 at 3:19 PM
Can I register with both my mobile number and email address?
Yes, this is possible. When logging in for the first time, you can choose either the mobile number or the email address. After you have logged in, go to t...
Mon, 12 Aug, 2019 at 3:28 PM
How do I change my password in the APP?
If you want to change your password to log in to the NIU APP, you can follow the below steps: 1/ Go to the tab 'Me' 2/ Go to 'Settings&#...
Wed, 20 Nov, 2019 at 2:42 PM
How do I unbind a scooter from the NIU APP?
Unbinding the scooter means that you will no longer see the scooter in the APP. It allows other people to become the new owner of the scooter. Follow ...
Wed, 20 Nov, 2019 at 12:25 PM
How do I know if I have the latest version of the APP?
You can easily check this in the APP. Follow these steps! 1/ Go to tab 'Me'. 2/ Click 'About'. 3/ Run the 'Check for New ...
Wed, 20 Nov, 2019 at 12:25 PM
I forgot my password. What should I do now?
You can follow the below steps in the application. 1/ Open the application and choose 'Device Binding' 2/ Click 'Forgot Password?' ...
Tue, 28 Jan, 2020 at 11:48 AM
How can I update the APP?
We keep improving the NIU APP to offer you the best possible experience. Follow the below steps to make sure you have the latest APP version: 1/ Go ...
Wed, 20 Nov, 2019 at 3:09 PM
How do I change the language in the APP?
The NIU application can be set in the following languages. English German Spanish French Italian Dutch Swedish Follow these steps to change yo...
Thu, 28 Nov, 2019 at 12:12 PM
I don't have the scooter QR code anymore. How can I know the SN number?
Under the seat of your scooter, you can find the VIN number engraved in the scooter framework.  With this number, we can help you get the matching SN numbe...
Thu, 14 May, 2020 at 10:12 AM
Where can I find the SN and VIN numbers?
You can find them in the user manual, on the scooter or in the NIU APP after you've bound the scooter. SN = serial number VIN = frame number ...
Thu, 14 May, 2020 at 10:13 AM