NIU - The World's #1 Smart Electric Scooter
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Knowledge base
CONTACT US
Support & Contact
1
Contact Us
NIU PRODUCT INTRODUCTION
MQi+ Sport Introduction
18
User manual
MQi+ Sport Specifications
MQi+ Sport Prices
NIU Smart eScooter MQi+
1. Introduction
View all 18
MQi GT Introduction
11
User manual
MQi GT Specifications
MQi GT Prices
NIU Smart eScooter MQi GT
1. Intro
View all 11
NQi Sport Introduction
14
User manual
NQi Sport Specifications
NQi Sport Prices
NIU Smart eScooter NQi
1. Introduction
View all 14
NQi GT Introduction
14
User manual
NQi GT Specifications
NQi GT Prices
NIU Smart eScooter NQi GT
1. Introduction
View all 14
NQi GTS Introduction
5
User manual
NQi GTS Specifications
NQi GTS Prices
1. Introduction
NQi GTS product drawing and details
UQi Sport Introduction
14
User manual
UQi Sport Specifications
UQi Sport Prices
NIU Smart eScooter U1
1. Introduction
View all 14
UQi GT Introduction
3
User manual
UQi GT Specifications
UQi GT Prices
NIU Accessories
0
General
17
What is the price of the scooter?
Which models have a dynamic color display?
Which NIU series should I choose?
Who is NIU's motor supplier?
What is the FOC in my scooter?
View all 17
MQI GT EVO Introduction
4
User Manual
MQi GT EVO Parts
MQi GT EVO Specifications
Dashboard and Combination Switches
NIU KICK SCOOTER
KQi Introduction
5
KQi User Manual
How many driving modes does the NIU kick scooter have?
How many configurations and colors does this kick scooter come in?
What are the accessories included in an unopened box?
What are the specifications of the front and rear tires on the kick scooter?
NIU KQi APP
5
How do I install the App on my mobile device?
I get the error message “scooter firmware upgrade on the mobile app was unsuccessful.” What should I do?
How do I bind my kick scooter in the App?
Can more than one app account be connected to the kick scooter?
How do I activate the NIU kick scooter
KQi FAQ
15
How do I ride the Niu kick scooter? What precautions should I take?
What are the requirements for the rider?
Can I ride the kick scooter on rainy days?
How long is the battery life of the kick scooter?
How many degrees can the handlebar be steered to the left and the right?
View all 15
KQi Troubleshooting
30
What should I do if the handlebar stem wobbles during a ride?
What should I do if the tire swings from side to side? Or bounces up and down during a ride?
What should I do if the wheel motor stalls?
What should I do if the tail light doesn’t light up?
What is the correct way to use the folding function of the folding stem?
View all 30
NIU PRODUCTS FAQ & TROUBLESHOOTING
FAQ
19
How do I check for software updates for my scooter?
Where can I find the SN and VIN numbers?
My dashboard shows KPH instead of MPH after the update. How do I change it back?
Why do I need a data package for my scooter, and will it work without it?
Can I get a new set of keys for my scooter?
View all 19
Error Codes
24
Function xxx is malfunctioning on my scooter. Can you help me?
Error Code 30 and 50
Error Code 67
Error Code 99
Error Code 191
View all 24
Battery & Charging
20
My battery doesn't want to connect with my NIU? How can I solve this?
My charger gets really hot when charging, is this normal?
Do I need a NIU battery for my NIU scooter?
How do I know the status of my battery while charging?
Who is NIU's battery supplier?
View all 20
Alarm
3
How do I change the alarm sensitivity?
Will the alarm still work when the battery is disconnected?
Can I still track my scooter when the battery is disconnected?
NIU APP
Get Started
4
How can I download the NIU APP?
How do I register in the APP?
How can I connect my NIU scooter with the NIU APP?
Do I have to install and use the NIU APP?
My NIU Account & Settings
14
The NIU APP sent a binding request to the owner. But I am the owner. What do I need to do?
Can I register with both my mobile number and email address?
How do I change my password in the APP?
How do I unbind a scooter from the NIU APP?
How do I know if I have the latest version of the APP?
View all 14
APP Functionalities
10
I do not get any notifications on my phone. Can you help me?
Can I add more than one NIU scooter to the NIU APP?
My vehicle is showing offline in the APP.
How do I check for software updates for my scooter?
How do I change the mileage settings in the APP?
View all 10
BUY & SELL
Our NIU Shops
5
Where are you located?
Where can I buy accessories and spare parts for my NIU scooter?
I would like to make a testdrive. How can I make an appointment?
When will you be available in my country?
Where can I file a complaint against my local dealer?
Second-hand
5
How much can I sell my used NIU scooter for?
Is there anything I should do before selling my scooter?
What should I pay attention to when I buy a second-hand NIU scooter?
Can I sell my used NIU scooter back to NIU?
Can I sell my old NIU to you when I buy a new one?
Prices & Requirements [Per Country]
12
What is the price of the scooter?
Do you have any finance options?
BELGIUM - Driver's license, Insurance & Subsidies information
CANADA - Driver's license information
FRANCE - Driver's license, Insurance & Subsidies information
View all 12
BUSINESS INQUIRIES
Distribution
1
I want to become a NIU distributor in my country. Who should I contact?
Dealership
1
I would like to become a NIU dealer. Who should I contact?
NIU Fleet & Sharing
2
I'd like to know more about NIU Sharing
I want to use NIU scooters for my project
NIU
About Us
5
When was NIU founded?
What is the mission of NIU?
What is the vision of NIU?
Is NIU a private company?
Find us on Social Media!
Work With Us
2
How can I become a NIU Influencer?
Working at NIU