NIU - The World's #1 Smart Electric Scooter

Please check the following items:  1. Check if the folding latch has been correctly installed. 2. Check if the stem fastening screws are tight. Tighten...

Check if the front and rear wheel fastening screws (nuts) are loose. If they are, tighten the screws (nuts). If they are tightened, please contact after-sal...

Stalling is most likely to be caused by a damaged controller. Please contact the after-sales service for repair.

If the taillight does not light up, the taillight or the controller may be faulty. Please contact the after-sales service for repair.

1.     Press the locking latch button upward. While holding the handlebar with one hand, press the safety latch all the way down. Connect the folding hook t...

When the handlebar tube becomes loose, observe and decide if the handlebar locking cover is loose. Tighten the handlebar locking cover screws if needed. If ...

The rattles are generally caused by loose parts, friction, or vibration. You can get off the kick scooter and push it forward to determine where the rattli...

If the thumb throttle is not bouncing back, you can check if there is enough space between the throttle and the handle grip. If there is not, you should adj...

You can check if there is anything stuck in the brake handle. Remove any dirt or small parts which are stuck there.  If the brake handle doesn’t bounce ...

If the headlight is dim or uneven or not working at all, please check whether there is dust or water in the light hood. If there is, contact after-sales...