When there's an issue with your kick scooter, always check first your user manual for troubleshooting. If you have followed the instructions in the manual and the problem persists, you can now send an email to questions@niu.com.

In case you are advised to fill out the form, there are instances where it cannot be submitted due to an error.

If you encounter this, please send us the necessary details below so we can submit the form for you.

Customer name: 

Country: 

City: 

address

Zip code: 

State: 

Email:

Tel:

VIN: (starting with 199--)

Issue:

Please include pictures of your kick scooter showing the problem.

Once we are able to submit the form for you, our after-sales team will contact you with instructions.

Please keep an eye on your email