There are instances where you haven't turned on your kick scooter for a while, like for several weeks or months, and you haven't charged it before using it again.  

When you turn it on, a red warning sign error 41 appears on your dashboard.

This error refers to a battery over-discharging warning. Please charge your kick scooter immediately.

If it still doesn’t work, please submit the form that can be filled out online.

Our after-sales team will get in touch with you with the instructions.