FAQ

What are the specifications of the KQi3?
You can find the KQi3 kick scooter specifications on our website: https://www.niu.com/en/product/kqi3
Tue, 22 Jun, 2021 at 11:40 AM
Will I receive updates on my order and delivery status?
After placing your order via the Indiegogo campaign page, you will receive timely updates via email on the status of your order.  When your kick scooter has...
Tue, 22 Jun, 2021 at 11:45 AM
Do I need a license for my kick scooter?
It depends on your local laws. Please contact your local transportation authority with any inquiries.
Tue, 22 Jun, 2021 at 11:45 AM
I want to change my personal contact details. What should I do?
You can change your personal contact details such as name, phone number, email address, etc. via the Indiegogo campaign up to 10 days after you placed your ...
Tue, 22 Jun, 2021 at 11:47 AM
How will I be able to receive the kick scooter?
When placing your order on the Indiegogo campaign page, you will be able to enter your preferred delivery address.  Your kick scooter will be delivered to y...
Tue, 22 Jun, 2021 at 11:43 AM
Is the kick scooter legal in my country?
Please contact your local transportation authority with any inquiries about where you can drive the kick scooter and what other regulations are in place.
Tue, 22 Jun, 2021 at 11:45 AM
What warranty do you offer?
The warranty starting time is based on the vehicle purchase invoice, e-commerce platform order, product activation date or NIU system record date in turn. E...
Fri, 23 Jul, 2021 at 4:16 PM
Is the battery removable and replaceable?
The battery of the KQi3 kick scooter is not removable. 
Tue, 22 Jun, 2021 at 11:46 AM
Can I cancel my order and get a refund?
You can cancel your order up to 10 days after you initially placed your order via the Indiegogo campaign. When canceling within these 10 days, you will get ...
Tue, 22 Jun, 2021 at 11:43 AM
I want to change the delivery address. What should I do?
After placing your order on the Indiegogo campaign page, it is not possible to change the delivery address. 
Tue, 22 Jun, 2021 at 11:44 AM